Teaching Paper: Key Concepts in Digital and Volunteer Management – A Glossary for Practice and Learning
Author: Dr. Anna Neya Kazanskaia
Publisher: NEYA Global Publishing
ORCID: https://orcid.org/0009-0009-5669-1676
DOI: https://doi.org/10.64357/neya-gjnps-gdtvm-tp
This material forms part of the NEYA Global knowledge architecture. Institutional, organizational, professional, training, consulting, curriculum, program design, or implementation use requires an active license from NEYA Global
Explore Architecture →
Module Overview →
Request Institutional Access →
About the Paper
This teaching paper presents a structured glossary of essential terms for professionals, volunteers, and students in the non-profit sector. Covering concepts from strategic planning and cultural competence to AI, blockchain, and volunteer management systems, it establishes a shared vocabulary for practice and learning. A case study illustrates how an international youth-focused organization applied terms such as SMART Goals, Balanced Scorecard, and Impact Evaluation to scale operations successfully.
Key Topics
- Strategic planning tools: Balanced Scorecard, Logic Model, Theory of Change, SMART Goals
- Digital innovations: AI, Blockchain Technology, IoT, Virtual Reality, Volunteer Management Systems
- Communication and inclusion: Active Listening, Feedback Loops, Cultural Competence, Diversity and Inclusion
- Volunteer engagement: Mentorship Programs, Episodic Volunteering, Social Media Capital
- Global operations: Time Zone Management, World Time Buddy, Flexible Work Arrangements
- Sustainability and well-being: Wellness Initiatives, Scalability, Sustainable practices
Academic Value
By consolidating core terms across digital management, volunteer engagement, and strategic planning, this paper provides a foundation for both academic study and applied practice. It bridges theory with operational tools, ensuring that non-profits can navigate complexity with shared understanding and evidence-based approaches.
Suggested Citation
Kazanskaia, A. N. (2025). Teaching Paper: Key Concepts in Digital and Volunteer Management – A Glossary for Practice and Learning. NEYA Global Publishing. https://doi.org/10.64357/neya-gjnps-gdtvm-tp
References
Bryson, J. M. (2018). Strategic planning for public and nonprofit organizations (5th ed.). Jossey-Bass.
Drucker, P. F. (1990). Managing the nonprofit organization: Principles and practices. HarperCollins.
Kazanskaia, A. N. (2025). Facilitating global collaboration in volunteer networks. Neya Global Journal of Non-Profit Studies.
https://doi.org/10.64357/neya-gjnps-gv-dt.007
Kazanskaia, A. N. (2025). Monitoring and evaluating global volunteer programs. Neya Global Journal of Non-Profit Studies.
https://doi.org/10.64357/neya-gjnps-gv-dt.008
Kazanskaia, A. N. (2025). Global Volunteering with Digital Tools. NEYA Global Publishing.
https://doi.org/10.64357/global-volunteering-digital-tools-2025
Kazanskaia, A. N. (2025). Templates and sample documents for volunteer management - Tools for consistency and efficiency. Neya Global Journal of Non-Profit Studies.
https://doi.org/10.64357/neya-gjnps-tsdvm-tp
Kazanskaia, A. N. (2025). Managing Volunteers: Creating and Sustaining Impactful Programs. NEYA Global Publishing.
https://doi.org/10.64357/managing-volunteers-2025
Kazanskaia, A. N. (2025). Volunteer Management in the Digital Age. NEYA Global Publishing.
https://doi.org/10.64357/volunteer-management-digital-age-2025
Patton, M. Q. (2012). Essentials of utilization-focused evaluation. SAGE Publications.
