Teaching Paper: Conflict Resolution Tools for Non-Profit Organizations – Practical Approaches to Managing Disputes and Building Collaboration
Author: Dr. Anna Neya Kazanskaia
Publisher: NEYA Global Publishing
Article | NEYA Global Journal of Non-Profit Studies
Year: 2025
ORCID: https://orcid.org/0009-0009-5669-1676
DOI: https://doi.org/10.64357/neya-gjnps-ldrmsdrorg-tp-02
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About the Article
This Teaching Paper provides non-profit professionals with structured and practical approaches for managing organizational conflict. It presents a conflict resolution process—recognition, communication, exploration, and follow-up—alongside key strategies including mediation, arbitration, and negotiation. By connecting these tools to real-world non-profit operations, the paper demonstrates how disputes, when managed constructively, can enhance collaboration, trust, and learning within teams and communities. A case study of a staff-volunteer dispute in a youth organization illustrates how structured dialogue and mediation can rebuild relationships and improve operational effectiveness. Designed for both practitioners and educators, this resource bridges conflict resolution theory and practice in diverse, resource-constrained, and multicultural non-profit environments.
Key Topics
- Conflict resolution frameworks and processes
- Mediation, arbitration, and negotiation strategies
- Communication and trust-building in teams
- Managing disputes in multicultural contexts
- Organizational learning from conflict
- Practical tools for collaboration and leadership
Suggested Citation
Kazanskaia, A. N. (2025). Teaching Paper: Conflict Resolution Tools for Non-Profit Organizations – Practical Approaches to Managing Disputes and Building Collaboration. NEYA Global Journal of Non-Profit Studies. Neya Global Publishing. https://doi.org/10.64357/neya-gjnps-ldrmsdrorg-tp-02
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https://doi.org/10.64357/crisis-contingency-2025
