Teaching Paper: Conflict Resolution Framework
Collaborative Strategies for Managing Cross-Cultural Disputes in Non-Profits
Author: Dr. Anna Neya Kazanskaia
Publisher: NEYA Global Publishing
Teaching Paper | NEYA Global Journal of Non-Profit Studies
Year: 2025
ORCID: https://orcid.org/0009-0009-5669-1676
DOI: https://doi.org/10.64357/neya-gjnps-crcl-cm-fth-cm-tp-04
About the Paper
This Teaching Paper introduces a Conflict Resolution Framework tailored for non-profits, faith-based organizations, and development agencies working in multicultural contexts. It outlines stages of conflict identification, perspective sharing, solution development, mediation, agreement, and follow-up. A Kenyan case study illustrates how the framework helped resolve disputes between staff and volunteers, strengthening collaboration and retention. Grounded in conflict resolution theory and participatory approaches, the framework combines cultural sensitivity with practical tools, offering value to both academics and practitioners.
Key Topics
- Conflict identification and perspective sharing
- Collaborative problem-solving and solution evaluation
- Mediation and structured dialogue in diverse contexts
- Case study: resolving staff-volunteer disputes in Kenya
- Strategies for addressing power imbalances and stereotypes
- Practical tips for follow-up and organizational learning
- Bridging theory with actionable frameworks for non-profits
Suggested Citation
Kazanskaia, A. N. (2025). Teaching Paper: Conflict Resolution Framework – Collaborative Strategies for Managing Cross-Cultural Disputes in Non-Profits. NEYA Global Publishing. https://doi.org/10.64357/neya-gjnps-crcl-cm-fth-cm-tp-04
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https://doi.org/10.64357/neya-gjnps-cr-cl-cm-fth-cm-09
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https://doi.org/10.64357/neya-gjnps-cr-cl-cm-fth-cm-04
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https://doi.org/10.64357/neya-gjnps-cr-cl-cm-fth-cm-05
Kazanskaia, A. N. (2025). Developing a cross-cultural communication plan (Teaching Paper). Neya Global Journal of Non-Profit Studies.
https://doi.org/10.64357/neya-gjnps-crcl-cm-fth-cm-tp-01
Kazanskaia, A. N. (2025). Cross-Cultural Communication in Faith Communities. NEYA Global Publishing.
https://doi.org/10.64357/cross-cultural-faith-2025
Kazanskaia, A. N. (2025). Conflict Resolution in Religious Contexts. NEYA Global Publishing.
https://doi.org/10.64357/conflict-resolution-religious-2025
